Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in Joyería Cano pieces?
We specialize in high-quality materials, primarily using 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry?
To maintain the shine, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in a dry place, preferably in the original Joyería Cano pouch provided.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your products?
Yes, all Joyería Cano products come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Is it safe to pay with a credit card on your site?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected.